Code of conduct

Code of Conduct under Law 4224/2013

HSBC Continental Europe, operates in accordance with the Code of Conduct under Law 4224/2013, effective January 2015, which is a State initiative under the supervision of the Bank of Greece.
Code of Conduct mainly refers to Financial Institutions in order to settle the private arrears of their borrowers, considering their classification as "Cooperative" or not and respective Reasonable Living Expenses.

According to the Code of Conduct under Law 4224/2013, the following steps should be followed in handling loans in arrears or loans with evidence of possible delay.

Step 1. Communication with the borrower
Step 2. Collection of economic and other information from the borrower
Step 3. Evaluation of economic data
Step 4. Offer appropriate solution to the borrower
Step 5. Examination process for objections

Informative Leaflets and Documents

  1. Informative Leaflet - Consumer / Mortgage Loans for individuals (PDF, 77KB)
    Informative Leaflet - Loans Management Unit for businesses (PDF, 96KB)
  2. Objections Document (PDF, 235KB)
  3. Solution(s) Proposal Standardized Document (PDF, 452KB)
  4. Standardized Financial Statement (XLS, 159KB)
  5. Consent Tiresias (PDF, 294KB)

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